1-800-432-8979

FAQs

  • GENERAL

    Where is Hardware Everywhere located?

    We are an internet-based retailer. While we do not have a specific location for customers to purchase items in person, we do have warehouses across the United States for shipping. Our customer service office is located in Miami, Florida

    Can I get a sample of a product?

    Due to a high demand of samples, we are unable to process these requests at this time. All of our products have a detailed spec sheet to help you make a decision.

    What are your customer service hours?

    We are open Monday-Friday from 7am to 5pm EST

    What are your holiday hours?

    We are open Monday-Friday from 7am to 5pm EST with the exception of the following holidays, which we are closed:

    New Years Day (Jan 1)

    Memorial Day (May)

    Independence Day (July 4)

    Labor Day (September)

    Thanksgiving Day (November)

    Day after Thanksgiving (November)

    Christmas Eve (December 24)

    Christmas Day (December 25)

    How do I unsubscribe from your mailing list?

    To unsubscribe from our mailing list, please send a request to info@hardware-everywhere.com

    Where can I find Appendix A/Information on Plating?

    Click here

  • ORDERS

    Do you have a minimum order?

    We do not have a minimum dollar amount to place an order, but we do request that you buy the bulk quantities shown on our website. We cannot break boxes.

    How do I make a change to an order I placed?

    You can make changes to an order as long as the order has not been processed or shipped. To request a change to an order you have placed, please call us at 1-800-432-8979. You can also email info@hardware-everywhere.com.

    Can I cancel an order?

    You can cancel an order as long as the order has not been processed or shipped. To cancel an order you have placed, please call us at 1-800-432-8979. You can also email info@hardware-everywhere.com.

    If the order has shipped, we will not be able to cancel it. Please refer to our return policy here.

    What is the status of my order?

    You will receive an email once we have received your order and another one when the order has been shipped. If you would like to get the status of your order before it has been shipped, please email info@hardware-everywhere.com

    What is the holiday shipping schedule?

    If you place an order on any of the holidays that we are closed, your order will be input into our system the following business day. There will be no shipments sent on the following holidays:

    New Year’s Day (Jan 1)

    Memorial Day (May)

    Independence Day (July 4)

    Labor Day (September)

    Thanksgiving Day (November)

    Day after Thanksgiving (November)

    Christmas Eve (December 24)

    Christmas Day (December 25)

  • SHIPPING & RETURNS

    How much does shipping cost?

    Shipping costs vary on the weight and destination of your order. We use UPS are our primary shipping service.

    How long will my purchase take to arrive?

    Shipping timing vary based on your location and method of shipping. Please see our estimated shipping time chart below:

    Shipping Method Transit Time
    UPS Next Day Air 1 Business day
    UPS 2nd Day Air 2 Business days
    UPS 3 Day Select 3 Business days
    UPS Ground Up to 7 business days
    Economy Up to 7 business days

    How can I track my order?

    A tracking number will be provided to you via email once your item has shipped

    Do you ship outside of the U.S.?

    At this time, we only ship within the continental United States.

    What shipping companies do you use?

    At this time, we use UPS as our primary shipping provider

    Will you ship on my UPS account?

    At this time we cannot ship on your UPS account, but we have several shipping options with UPS available for you to select from.

    What is your return policy?

    For a full description of our returns policy, please go to our Shipping & Returns page here

  • PAYMENT

    What methods of payment do you accept?

    We currently accept Mastercard, Visa, American Express, Discover

    Do you offer credit terms?

    We offer the option of Net 30 terms to qualified customers. For more information on how to apply, please email info@hardware-everywhere.com

    What if I am tax exempt?

    If you have a sales tax certificate and are currently being charged sales tax at checkout, please email info@hardware-everywhere.com